Automate customer care and sales — over the phone.
The voice assistant answers 24/7, resolves requests (order status, tracking, returns, FAQs), qualifies leads and books meetings. It works across pre‑ and post‑sales for both B2B and B2C, integrating with your CRM, e‑commerce and ticketing.
- 24/7 response with low latency
- Post‑purchase: orders, tracking, returns, FAQs
- Pre‑sales: qualification, scoring & appointments
- CRM, e‑commerce & ticketing integration
Reduce handling time and boost conversions & CSAT — integrated with your stack.*
How it works
The assistant intercepts inbound calls for sales and support: it detects the intent, resolves autonomously (e.g., order status, returns, FAQs) or qualifies the commercial request and proposes a time slot. Everything syncs to your CRM and ticketing systems.
Intercepts & Understands
Connects to your number or VoIP/SIP flows. ASR and NLU optimized for Italian; detects pre‑ and post‑sales intents.
Resolves or Qualifies
Self‑service over knowledge base, orders, returns and FAQs; for sales, tailored questions and automatic scoring.
Syncs & Hands off
Updates tickets/leads, notifies the team, routes by skill/region and transfers or proposes appointments.
Quick use cases
B2B · Pre‑sales
- • Qualify RFQs & needs
- • Verify company records
- • Route by portfolio
- • Book meetings
B2B · Post‑sales
- • Tickets within SLA
- • RMA & returns
- • Guided technical KB
- • Automatic follow‑ups
B2C · Pre‑sales
- • Product info & availability
- • Store locator
- • Upsell / cross‑sell
- • Capture contact
B2C · Post‑sales
- • Order status & tracking
- • Returns & payments
- • FAQs & policy
- • Escalation to agent
Integrations & Routing
- • CRM: Salesforce, HubSpot, Pipedrive (or custom API)
- • Ticketing: Zendesk, Freshdesk, Service Cloud
- • E‑commerce/OMS: Shopify, WooCommerce, Magento, ERP integration
- • Calendars: Google/Microsoft for appointments
- • Routing by region/skill/priority · Webhooks & real‑time dashboard
Security & Compliance
- • GDPR‑ready, optional EU data residency
- • Informed consent & controlled recordings
- • PII masking, configurable retention
- • Granular roles & permissions
Request a demo
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